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SJEaton

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Posts posted by SJEaton

    Progressive Capture switch - not switching BPM

    in Service Manager

    Posted

    Hi, I'm wanting to do this too, i.e. I have a switch capture in an IC but I want a different BPM to trigger when the capture it switches too is submitted. I've gotten a bit lost in the feed comments though 🤔.  I think I've gathered that there was an issue that's now been fixed so is someone able to provide a screen shot of what actually needs to be configured to achieve this please?

    I must admit, I was expecting the IC switch capture node would have an option to select a catalog item that switched to the IC and then triggered the relevant BPM but assume there's a reason why Hornbill can't do this?? 

    Thanks

    Sam   

    Linking Parent Requests to Secondary Child Requests

    in Service Manager

    Posted

    Hi @Steve Giller, yes I think that's what I mean.  Basically there is a document uploaded in the 1st request that the analyst of the 3rd request will need to take a look at and I was trying to avoid them having to go into the 2nd request, and then from there into the 1st request to view this.  It seems this isn't possible then unless someone links the 1st request to the 3rd request manually?

    Sam        

    Linking Parent Requests to Secondary Child Requests

    in Service Manager

    Posted

    Hi

    I have a situation where I have a parent request that raises a linked request (child 1). The child 1 request also then raises a linked request (child 2).

    Is there a way that I can link the parent request directly to the child 2 request so that both child 1 and child 2 are visible in the parent request and the parent request and child 1 are visible in the child 2 request?

    Thanks

    Sam 

     

     

     

    Accessing Hornbill via an EE dongle

    in Service Manager

    Posted

    OK.  I tried it through my phone and still get the same error if I'm on the EE wifi. It's fine if I'm on Vodafone wifi.  So strange.  It's like something has happened when the EE wifi was being used where there was a connection error and its just not liking it anymore.  Looks like I may have to get rid of the dongle if no-one can determine the cause.

    Thanks

    Sam  

    Accessing Hornbill via an EE dongle

    in Service Manager

    Posted

    Hi, I undertook a support call and things have been checked out with this response.  - , issue is not with the Window's or any web browser, or the device , it seems that there might be issue with the that web site server.  

    I don't really know where to go from here.

    Sam 

    Sometimes the portal presents the Service page when we have a tailored page

    in Employee Portal

    Posted

    Widgets are now link widgets.  I think the only link that's an issue for us still now is the one that's at the top of the page of a request. Obviously the system automatically puts this link here but it goes to the New Joiner Service page.  We know we currently can't remove this but was wondering if there could be an option in the future to configure that link, or remove it if we don't want customers to access this page?

    image.png.32abec9d48ad883dae86f39d22f3154c.png

        Thanks Sam

    Accessing Hornbill via an EE dongle

    in Service Manager

    Posted

    Hi

    I recently purchased an EE wifi dongle and have been happily using it for work.  Sometime last week however, I started to get an error message when I try to log into Hornbill.  I have the link in page link saved in my favourites and when I select it I get this 

    image.png.4864fd6c741f5ea4b5323d7ab7d50b30.png

        When I click try again, I get this 

    image.png.c379492ceceebe8eb3718672b8834909.png

    When I click Log in it does nothing and then keeps going back to the same error.  If I refresh, I get taken back to the first timeout error.

    If I kswitch to another wifi network (vodafone broadband) it works fine and I can log in.  The EE dongle is working as other things are connected such as MS Outlook, MS Teams and my internet browser.  I've cleared down my browser but still no luck.  Are you aware of something in the EE wifi configuration that blocks the direct logon to Hornbill?? Any ideas why it works on one wifi and not the other? 

    Thanks

    Sam

     

     

    Unable to reassign an activity using Edit function?

    in Service Manager

    Posted

    On 5/22/2023 at 12:47 PM, CraigP said:

    if I assign the task to myself, I can then go back to team assignment and assign it to any team.

    Thanks for the tip on this @CraigP, it worked for me too but as you have said, this still doesn't address the fact that something has changed somewhere as I used to be able to assign tasks to a different team without having to do this.

    Sam

    Sometimes the portal presents the Service page when we have a tailored page

    in Employee Portal

    Posted

    Hi @Daniel Dekel

    Yes it is, but as Adrian explained , it's taking me to the service page (Image 3) which we do not want to present. We would ideally only want customers to be taken to the tailored page for our Joiners / Movers / Leavers on our portal (Image 1).  I'm thinking this probably isn't possible though the link I highlighted, but it also does it when I click the back arrow from a form that I access from the tailored JML page.

    Sam 

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