Graham1989

Sorted. Thanks.

Hi, Is there any way of manually setting a call priority once a call has been raised? Calls that are raised manually have the priority set during progressive capture, however we did not want this field to be populated by the customer when raising from the service portal. However this now means that calls raised from the service portal do not have a priority. So far all I can find is a BPM node to automatically set the priority, however we need this to be manual as not all calls will have the same priority, regardless of source. There does not seem to be an option to update this once the call has been raised, so there is also no way for us to change the priority once a call has been raised. Thanks Graham

Hi Dan, Ive not got any catalogue items defined, however I dont think that I ever did. Thanks Graham

Hi, I seem to have recently lost the ability to raise calls from either the customer or service portals. Previously when you selected a service you got a "Get help" button, however this no longer appears. The services are set to visible in the configuration so not sure what is going on. Any ideas? Graham

Hi Trevor, That seems to have fixed it, thanks for the quick response. Graham

Hi, I am trying to create a new profile for Request Categories under Instance Configuration > Profiles > Create New Profile and I get the following error when I click "Create"; Invalid boolean value 'on' found in element . at location '/methodCall/params/profileSettings/userAttributes/attrib1/visible' Any suggestions on how to resolve this? Thanks Graham