Raise New Option on Service Manager left icon

[Martyn Houghton]

It would be really useful to have the 'Raise New' facility directly under the Service Manager left application icon, to allow faster direct access to raising a new request without having to open the Request List screen. This means quicker navigation for the end user and avoid unnecessary query of the database to generate a request list screen, just to then click on the Raise New button.

If this then gave you the option as a submenu for the specific types like the button button does now or opens on a page allow you to select the type of request to raise.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

One of the ideas that had been discussed in the past is to provide a right hand panel for Service Manager, similar to the Activities, Conversations, and Bookmarks panels. The benefit to this is that it will provide space for a number of quick actions including raising requests or possibly even a chart or two or a quick request search.  What do you think?

Regards, 

James

 

[Martyn Houghton]

James

Placing the option to raise new in the Right hand panel would help. I think the idea of a request search in the right hand panel would be really useful if the results list remain and you could click through them.

You might even want to consider implementing something to show the FAQ and when the knowledge base bit comes along automatic list based on the catergory and matching to the summary/description.

Cheers

Martyn