Guest Posted August 11, 2016 Share Posted August 11, 2016 Hi Guys I think its great that you can set your availability in Service Manager however its only really visible to others if they click on the analysts profile. It would be great if we could see some improvement in this area, for example, if you are logging a request to an analyst via the Progressive Capture you get to see if they are available like below. Or if a call is logged via the Portal and assigned to someone that is un-available it is able to automatically re-assign. Cheers Adam Link to comment Share on other sites More sharing options...
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