James Ainsworth Posted August 12, 2016 Share Posted August 12, 2016 Service Manager build 2.30.x is now available. Further fixes for this issue have been applied to this build. Please let us know if you continue to have issues. Regards, James Link to comment Share on other sites More sharing options...
gwynne Posted August 15, 2016 Share Posted August 15, 2016 The frequency has died down however we are still getting times when categories are missing Link to comment Share on other sites More sharing options...
Guest Chaz Posted August 16, 2016 Share Posted August 16, 2016 @gwynne Is there a specific area in which it happens more than others? Or only in a certain area (resolution for example)? Link to comment Share on other sites More sharing options...
Graham1989 Posted August 16, 2016 Author Share Posted August 16, 2016 I am also getting sporadic issues. Only seems to be with resolution. I was able to select the resolution category that I wanted however the system did not register my selection and when I went back to set it again I got a message saying that no categories were available. I then checked the services manager and the resolution category level showed "no categories available". Closing and reopening the system appears to have resolved it for now, but will become tedious if we have to restart each time we get this error. Link to comment Share on other sites More sharing options...
gwynne Posted August 16, 2016 Share Posted August 16, 2016 No area or specific ticket type, they sometime just disappear. most of the time a logout and back in resolves it but not ideal Link to comment Share on other sites More sharing options...
Guest Chaz Posted August 17, 2016 Share Posted August 17, 2016 Just to let everyone know that we are working on this now and looking to get it sorted ASAP. Link to comment Share on other sites More sharing options...
Everton1878 Posted August 17, 2016 Share Posted August 17, 2016 We are getting it randomly too I don't think I've ever had the issue but one of our analysts in particular seems to get it quite regularly Link to comment Share on other sites More sharing options...
Guest Chaz Posted August 19, 2016 Share Posted August 19, 2016 We've just pushed 2.30.4 (build 816) to the app store which has a fix for the categories issues talked about here. After updating, please ask anyone experiencing the issue to refresh and let us know how you get on. Apologies for the inconvenience. Link to comment Share on other sites More sharing options...
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