Resolution Categorys

[James Ainsworth]

Service Manager build 2.30.x is now available.  Further fixes for this issue have been applied to this build.  Please let us know if you continue to have issues.

Regards,

James

[gwynne]

The frequency has died down however we are still getting times when categories are missing 

[Guest Chaz]

@gwynne Is there a specific area in which it happens more than others? Or only in a certain area (resolution for example)?

[Graham1989]

I am also getting sporadic issues. Only seems to be with resolution. I was able to select the resolution category that I wanted however the system did not register my selection and when I went back to set it again I got a message saying that no categories were available.

I then checked the services manager and the resolution category level showed "no categories available".

Closing and reopening the system appears to have resolved it for now, but will become tedious if we have to restart each time we get this error.

[gwynne]

No area or specific ticket type, they sometime just disappear. most of the time a logout and back in resolves it but not ideal

[Guest Chaz]

Just to let everyone know that we are working on this now and looking to get it sorted ASAP.

[Everton1878]

We are getting it randomly too

I don't think I've ever had the issue but one of our analysts in particular seems to get it quite regularly

[Guest Chaz]

We've just pushed 2.30.4 (build 816) to the app store which has a fix for the categories issues talked about here. After updating, please ask anyone experiencing the issue to refresh and let us know how you get on. Apologies for the inconvenience.