Dan Munns Posted July 25, 2016 Share Posted July 25, 2016 Hi, Can we ask that a change is made to the way calls are logged from an analysts perspective please? At the moment if they click to raise a new ticket the 'select service' from the ProCap shows ALL available catalog items. Can we have this filtered so that if they select incident it only shows the catalog incidents or service requests only shows the catalog service requests. At the moment if they select 'Raise New>Incident' but select a service request the BPM fails as there is no service request set up in the incident service. I don't really want to add differing call types to our catalog services as they will just add confusion. Also can we make it so that the catalog service titles are not classed as items (or at least the option to turn them off) as this can also cause issues unless we have a full BPM setup just for those. Thanks Dan Link to comment Share on other sites More sharing options...
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