issue taking call of hold

[Ralf Peters]

I have an Analyst that cannot take calls of hold but can  put calls on hold .

I have compared Role assignment , membership to various groups in the organisation -- all the same as for other analysts that can take calls of hold

IE 11 or Chrome Browser didn't make any  difference .

is there any other setting i can check ?

Thanks

Ralf

 

 

 

 

 

 

[David Hall]

Hi Ralf,

Thanks for the post, as I understand it both on-hold and off-hold should be controlled by the same settings... does your analyst see any errors or are you missing the option to take requests off-hold "play" button from the interface?

Regards,

Dave.

[Ralf Peters]

Hi Dave,

thanks for the reply  , it turned out to be a particular PC issue and not an Analyst issue after all.

Ralf

[Martyn Houghton]

Ralf/David

We experience this issue on some clients/browsers. it appears to be down to the size of the active hover area when trying to locate your mouse on the play icon. This is especially difficult if the client is using a zoom level other than 100%.

Cheers

Martyn