Ralf Peters Posted June 27, 2016 Share Posted June 27, 2016 I have an Analyst that cannot take calls of hold but can put calls on hold . I have compared Role assignment , membership to various groups in the organisation -- all the same as for other analysts that can take calls of hold IE 11 or Chrome Browser didn't make any difference . is there any other setting i can check ? Thanks Ralf Link to comment Share on other sites More sharing options...
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