Ralf Peters Posted June 27, 2016 Share Posted June 27, 2016 I have an Analyst that cannot take calls of hold but can put calls on hold . I have compared Role assignment , membership to various groups in the organisation -- all the same as for other analysts that can take calls of hold IE 11 or Chrome Browser didn't make any difference . is there any other setting i can check ? Thanks Ralf Link to comment Share on other sites More sharing options...
David Hall Posted June 27, 2016 Share Posted June 27, 2016 Hi Ralf, Thanks for the post, as I understand it both on-hold and off-hold should be controlled by the same settings... does your analyst see any errors or are you missing the option to take requests off-hold "play" button from the interface? Regards, Dave. Link to comment Share on other sites More sharing options...
Ralf Peters Posted June 27, 2016 Author Share Posted June 27, 2016 Hi Dave, thanks for the reply , it turned out to be a particular PC issue and not an Analyst issue after all. Ralf Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 28, 2016 Share Posted June 28, 2016 Ralf/David We experience this issue on some clients/browsers. it appears to be down to the size of the active hover area when trying to locate your mouse on the play icon. This is especially difficult if the client is using a zoom level other than 100%. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
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