Lee Allen Posted January 9 Share Posted January 9 Currently: Once the live chat has been ended by either the customer or the analyst the live chat log clears on the customers side - see screenshot for this. Change request: Please can the chat window not be cleared for the customer once the chat has ended - although the customer gets a record of the live chat log within the ticket we raise. Customers are always coming back into live chat to ask for the information again, such as links that the analyst has posted or if they have not copied information such as contact numbers or website links etc. 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted January 9 Share Posted January 9 I've tagged this as an Enhancement for you. Please note that this only means that the Developers will see the request, it does not guarantee that it will be accepted. 1 Link to comment Share on other sites More sharing options...
Paul Chambers Posted January 10 Share Posted January 10 + 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now