Currently: Once the live chat has been ended by either the customer or the analyst the live chat log clears on the customers side - see screenshot for this.
Change request:
Please can the chat window not be cleared for the customer once the chat has ended - although the customer gets a record of the live chat log within the ticket we raise. Customers are always coming back into live chat to ask for the information again, such as links that the analyst has posted or if they have not copied information such as contact numbers or website links etc.
