LawesD Posted October 30, 2023 Share Posted October 30, 2023 Hello All, I've got a lot of affected jobs, especially change requests for who we have multiple parallel authorisations. I tested in the simplest form to confirm it was this node and nothing else. Standard authorisation node in workflow. Email buttons, both accept and reject, open up a 404 error. Task not completed when link opened. Tasks can be completed from within the jobs themselves so it seems to be just the email interface/link system. Example link taken from email - https://live.hornbill.com/uopservicedesk/activities/activity/?taskId=TSK20231030000084&outcome=accept Result in browser https://live.hornbill.com/uopservicedesk/404/ Help please - thanks in advance. Link to comment Share on other sites More sharing options...
Steve Giller Posted October 30, 2023 Share Posted October 30, 2023 7 minutes ago, LawesD said: Standard authorisation node in workflow. Would this be an Authorisation, an Auto Assign Authorisation, or an External Authorisation? How is the node configured? Are the Authorisers Full Users, Basic Users, Contacts, or just via an email address? Is there any other configuration information that may be useful? Link to comment Share on other sites More sharing options...
StephC Posted October 30, 2023 Share Posted October 30, 2023 We've had this reported also, will gather more info as above. Just wanted to +1 the thread 1 Link to comment Share on other sites More sharing options...
LawesD Posted October 30, 2023 Author Share Posted October 30, 2023 1 hour ago, Steve Giller said: Would this be an Authorisation, an Auto Assign Authorisation, or an External Authorisation? How is the node configured? Are the Authorisers Full Users, Basic Users, Contacts, or just via an email address? Is there any other configuration information that may be useful? Hi Steve, "Authorisation" node with full users referenced directly through the "user" drop down. External authorisations referenced through email address still seem to work as intended. Nothing else completed except details and summary fields. Nothing out of the ordinary. No alterations have been made since it worked last and has been stable for months if not years prior to this. Hope this helps Regards David Link to comment Share on other sites More sharing options...
andyisaacs Posted October 30, 2023 Share Posted October 30, 2023 +1 same issue, no alterations made to the workflow. Was working Friday, now not working this morning. Link to comment Share on other sites More sharing options...
Steve Giller Posted October 30, 2023 Share Posted October 30, 2023 There should be a hotfix for this issue being deployed shortly. Please allow up to 30 minutes for this to complete and let us know if the issue is still ongoing. 2 Link to comment Share on other sites More sharing options...
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