Customer portal - customer getting error message An error occurred initializing the framework. Uncaught EspMethodCall::invoke: Operation[session::userProfileGet] You do not have the required privilege level [basic] to invoke the method session::userProfil

[Adrian Simpkins]

Hi All

I have an external user on our customer portal who is able to sign in to the customer portal but when selecting a service is getting this error message: An error occurred initializing the framework. Uncaught EspMethodCall::invoke: Operation[session::userProfileGet] You do not have the required privilege level [basic] to invoke the method session::userProfileGet

I have not seen this before for an external user but it looks like a local profile issue on her computer but wanted to check this please. She is setup on the self registration as a contact, and this account is active in the system.

Many thanks

Adrian

[Adrian Simpkins]

Customer has since come back and confirmed they are able to logon so not sure what the error was above but all sorted

 

Thanks

[Steve Giller]

The error makes it look like they were attempting to perform an Action that they needed to be a Basic User rather than a Guest to access.

I'm not sure what that would be, but if it happens again please raise with Support so we can investigate.

[Adrian Simpkins]

Thanks Steve - if i see another example I will raise it over