Daily report to include both Resolved, and Resolved/Closed request data for requests resolved/closed from start of day to end of day

[Adrian Simpkins]

Hi All,

Currently we have a number of daily reports which we send out to a 3rd party supplier to process. The reports are looking for any requests resolved during that day - however, it appears that if a request is resolved and closed on the same day these are not being included. The image below shows the current report filter settings:

Ideally what I need to output would be any requests resolved today & any requests resolved today that have moved to a closed status. I have tried the below and ran a test but the test request which was resolved / closed on the same day is not showing in the report. The Resolved ones are correct and match the live report, just not seeing the test request that was resolved/closed show in the report, so I am presuming my filter settings are incorrect.

Any advice appreciated as always

Many thanks

[Steve Giller]

I haven't had the opportunity to test this, but wouldn't:

achieve your aim here?

[Adrian Simpkins]

Thanks Steve - that's a more elegant logical approach! Thank you - I will give it a test and see if that works - many thanks as always ! 

[Adrian Simpkins]

Hi Steve

Just to confirm the above worked perfectly - apologies for delay in confirming, and thank you as always for the assistance, much appreciated !

Many thanks

Adrian