Issue with how Routing rule template admin screen shows

[Adrian Simpkins]

Hi All

Just noticed that there appears to be an issue / duplication of how data is presented in the Routing Rule template admin screen within the Service Manager admin screen. It appears to have a duplication of the data as below:

At the 'top of the screen' I see as below - no headers as such just a list of data:

 

Then as I scroll down the data appears to repeat itself with the column headers and a full copy of the data above but including the missing top 2 lines:

 

So in essence I am seeing a repeat set of data lines at the top but missing the line that reads NAME DESCRIPTION etc, and the 1st routing rule named ATP Email Alerts

I am presuming this is some kind of display issue?

Many thanks

Adrian

 

[David Hall]

Hi @Adrian Simpkins

Thanks for posting.. we were already aware of this issue which as you say is purely a display issue with a duplicate UI section.  We have a fix in place which will be applied with the next update of Service Manager.

Kind regards,

Dave.

[Adrian Simpkins]

Hi David

Thanks for confirming - I will monitor for the update as normal

Many thanks

Adrian