broken Google Integration

[Jeremy]

Today we are seeing that we can't enter the Spreadsheet ID into the integration call, it errors with:

I have checked the accounts in the Keysafe and all seems well it looks like a sync issue between Hornbill and Google via the integration. Please can this be investigated?

[Steve G]

Hi @Jeremy,

I've just tested this and it's working fine, so I expect this is an issue with the refresh token, or rights on the Google account. 

First thing I would try would be to revoking the key in Keysafe (the revoke button, do not delete the key or you'll have to update all your workflows that use it!), then remove Hornbill from the list of approved third party apps in the relevant Google account, and then hit the connect button in your Keysafe key. Authenticate and approve as usual and you should be fine.

Let me know how you get on,

Steve

[Jeremy]

Thanks for the help @Steve G revoking access seems to have fixed this issue. Many thanks