Creating a New Request

[Andrea Packham]

Has anyone ever encountered issues logging requests in Service Manger.

I have an analyst that start logging a call and it wont allow the analyst to go through all the steps - it  just hangs before allowing the call to be assigned,   Any ideas as its only happening to one person

 

[David Hodgen]

Hi @Andrea Packham

I've moved your post from the Supportworks area to the Service Manager area as this seems more relevant to your query. You should hopefully get a reply shortly.

Thanks

Dave

[samwoo]

We had this about an hour ago, with the Assets form just endlessly loading for some users (not all).  Seems to have resolved itself about 10 to 20 minutes after.

[Sam P]

I have an analyst with an empty task pane despite having a task count of 53 (what we would expect), just happened in the last 15-20 minutes, reboots etc not resolving and no change to browser.

[Andrea Packham]

It is only happening to one user and it is as if the actual process of logging a call can not complete - 

[samwoo]

Good morning,

Turns out more users are reporting issues with logging tickets now, via the Employee Portal, and if we select their names in Service Manager if we raise a ticket.  For these users, they get stuck on the Asset form with no way to move through as the Asset form seems to just continuously load if used in the ICF.

So far there is about 5 users.  There could be more, but for us this issue seems to stem around any ICF's with an Asset Form within for these users only.

[Sam P]

18 hours ago, Sam P said:

I have an analyst with an empty task pane

Mine is resolved