David Hodgen

Hi We are currently restarting all instances. You may need to log back in again afterwards. Thanks

Hi We are currently verifying the deployment of the patch and will provide an update shortly. Thanks Dave

Hi @Malcolm The applied fix was for the empty request list. We will check the display of catalog items in the Customer Portal and get back to you. Thanks Dave

Hi The patch has been successfully deployed and the issue should now be fixed. We will continue to monitor the situation. Thanks Dave

Hi A patch has just been deployed. We'll let you when this is completed. Thanks Dave

Hi We have identified the cause of the issue and we're currently working on a patch. We'll either update when the patch is deployed, or in the next 15 minutes. Thanks Dave

Hi @Berto2002 Good spot, thank you for letting us know. I've made the change to the wiki content. Thanks Dave

Hi @Andrea Packham I've moved your post from the Supportworks area to the Service Manager area as this seems more relevant to your query. You should hopefully get a reply shortly. Thanks Dave

Hi Paul If I'm understanding the area you're referring to, there should already be a button in the action bar but this will only be available when the request has been accepted by an Analyst. Might be worth posting a screen shot in case I've got it wrong. Thanks Dave