Frank Reay Posted February 11, 2022 Share Posted February 11, 2022 In the Portal, the user can see 'Supported By'. However when there is no owner they are not shown the Owning Team. This would at least show the user that the ticket has been passed to a team rather than being stuck with the initial Servicedesk team. We provide escalation paths for teams to our end users in our intranet. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 11, 2022 Share Posted February 11, 2022 +1 from me here - would be great to be show the team assigned to along with the analyst in the portal. Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 3, 2022 Share Posted March 3, 2022 Hi @Frank Reay Thanks for your post. We do have some plans for this year to re-look at how requests are configured. This would include what information is displayed to the customers in the portals. I'll make sure that this is considered as part of that review. 1 Link to comment Share on other sites More sharing options...
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