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Show Owning Team to Basic User?


Frank Reay
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In the Portal, the user can see 'Supported By'. However when there is no owner they are not shown the Owning Team.

This would at least show the user that the ticket has been passed to a team rather than being stuck with the initial Servicedesk team. We provide escalation paths for teams to our end users in our intranet.

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  • 3 weeks later...

Hi @Frank Reay

Thanks for your post.  We do have some plans for this year to re-look at how requests are configured.  This would include what information is displayed to the customers in the portals.  I'll make sure that this is considered as part of that review.

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