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Show Owning Team to Basic User?

Frank Reay

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In the Portal, the user can see 'Supported By'. However when there is no owner they are not shown the Owning Team.

This would at least show the user that the ticket has been passed to a team rather than being stuck with the initial Servicedesk team. We provide escalation paths for teams to our end users in our intranet.

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  • 3 weeks later...

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