HBSM - Error when viewing certain calls

[Adam@Greggs]

When we're accessing certain open requests, we're getting this error:

And also on sending emails for some HBSM users:

Not all users are affected by the email issue, but anyone viewing a call with the first error, gets the same result.

Any suggestions?

[Guest Ehsan]

@Adam@Greggs,

We will look into those issues and get back to you as soon as possible.

 

[Adam@Greggs]

@Ehsan Thanks - it's worth noting that the emails are actually sending, it seems like we get the error, the call doesn't update to say the email is sent, but the recipient actually receives the email fine.

[nasimg]

I'm getting reports of this too. This was at 8:22 - has the issue been resolved?

Nasim

[RobW]

I've had reports from one of my Hornbill users that they're getting the same e-mail error.......have asked them to check if the e-mail was sent.

 

 

[Guest Ehsan]

@Adam@Greggs,

Thanks. To investigate the issue with opening a request, could you please create a Support Passcode, provide an example (link to a request would do) and send it to me over a private message?

Ehsan

[Guest Ehsan]

@RobW @nasimg,

The email issue is being looked at and should be updated on all instances.

@nasimg, are you referring to the email issue?

[nasimg]

Hi @Ehsan

Yes the email issue...

Nasim

[Guest Ehsan]

@nasimg, @RobW, @Adam@Greggs,

The email issue should be fixed now.

[Guest Ehsan]

@Adam@Greggs,

A Passcode is no longer needed for the error when viewing a Request. We will be updating all instances automatically before mid-day.

Ehsan