Ann Posted June 1, 2021 Share Posted June 1, 2021 Afternoon Please would it be possible to help/advise, it appears that the Substate is no longer giving a drop down list regardless of the State that is selected? Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
ArmandoDM Posted June 1, 2021 Share Posted June 1, 2021 Hi @Ann we cannot replicate this issue. Can you please clear the browser cache, reload the page and try again? Which browser are you using? Did you double check that the asset Substates are still defined ? Regards Armando Link to comment Share on other sites More sharing options...
Ann Posted June 3, 2021 Author Share Posted June 3, 2021 Afternoon @ArmandoDM Hope you are safe and well. Thank you for your response, it is very much appreciated. We will try the above and come back should we still experience the issue. Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
Ann Posted June 3, 2021 Author Share Posted June 3, 2021 Afternoon @ArmandoDM We have cleared the browser cache, however this has not helped. It has allowed me to use the drop down if I am creating a new assets, but not when updating an asset. This turns into a free text box so you are unable to see the options, if you type it will not bring back all results. Kind Regards Ann Link to comment Share on other sites More sharing options...
Victor Posted June 14, 2021 Share Posted June 14, 2021 @Ann it seems we have a bit of trouble replicating this behavior internally. If this is still an issue for you please let me know and we will raise a support request so we can investigate further. Link to comment Share on other sites More sharing options...
Ann Posted June 14, 2021 Author Share Posted June 14, 2021 Afternoon @Victor Hope you are well. We are still experiencing the issue so can raise a support request, however could this be because we are using Edge? Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
Victor Posted June 22, 2021 Share Posted June 22, 2021 Hi @Ann Is this still an issue? If so, did you get a chance to raise the support request? Kind Regards Link to comment Share on other sites More sharing options...
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