Jeremy Posted May 18, 2021 Share Posted May 18, 2021 Regarding this update: Quote We have added a new feature to include Urgency as part of assessing the importance of a Request. What was the "Escalation" action on a Request, has been renamed "Assessment" which includes Priority, Impact, and now Urgency. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Assessments {CH00165989} Will this impact the current priorities that we have set up within the system and their SLTs etc? 1 Link to comment Share on other sites More sharing options...
Guest Ehsan Posted May 18, 2021 Share Posted May 18, 2021 Hi @Jeremy, The enhancement provides an additional option to help assess Requests, there is no impact to priorities or service levels. Urgency is disabled by default; upon enablement, you will be able to determine the urgency level within the Assessment tab. Ehsan Link to comment Share on other sites More sharing options...
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