Unable to see the body of emails

[AWeaire]

Since the attachment issue today we are no longer able to read the body of any emails in Hornbill. They show in the timeline, but if you try to open them or go to the inbox, the body is now blank.

When you first try to open an email it looks like it tries to render the text, then disappears and you are stuck with the below empty div? Please help. Thanks.

[Kate Sandall]

Same problem for us.  Though if you hit forward, or raise a request from the email, then you can see the content at that point.

[AWeaire]

Thanks Kate, that's a work-around at least!

[Deen]

All, we are aware of the problem and are looking into this.

[Steve Giller]

@AWeaire  @Kate Sandall We have a fix for this issue and had it confirmed that this is working by another customer, are you able to confirm that your emails are displaying as expected again.

[AWeaire]

@Steve Giller I can confirm this is working for me now, thanks for the speed resolution!

[Kate Sandall]

Sorry for being slow - this is working now here too.

[Steve Giller]

@AWeaire @Kate Sandall
This was directly related to the issue here:

Any further details on what happened will be posted on that thread.