Stephen.whittle Posted November 11, 2020 Share Posted November 11, 2020 I have created some that show me a count of active requests either per day, week, month etc. Q1. All I want to see is a trend of calls sat with a particular team in a line for a period of time. Am I right in understanding that these cannot resample retrospectively because request status is a snapshot? Or is a change in request status timestamped in the DB and therefore measures can look back in time for an accurate count of total requests in a teams queue for that period. Q2. I have created a measure as above for the whole of our department (All teams). This count gives me a total count of active requests across the service. I have added “Team Name” to the “saved data columns” does this allow me to create a widget either line chart or something else and then see the active request count trend per supporting team? Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 19, 2020 Share Posted November 19, 2020 @Stephen.whittle 1. The Measures are a snapshot in time, so you can't retrospectively look back for what you where looking for, but you could set this up for tickets going forward 2. Yes, if you have added columns to the saved data columns you can then 'slice' the measure data by those saved columns in your widgets. Example Measure sample Group By - in the group by option, it is showing me the list of Saved Data Columns And this is using the Incidents Logged Per Quarter widget, with the list of saved data columns Hope that helps Link to comment Share on other sites More sharing options...
Stephen.whittle Posted November 26, 2020 Author Share Posted November 26, 2020 Very helpful thank you. Link to comment Share on other sites More sharing options...
Stephen.whittle Posted December 1, 2020 Author Share Posted December 1, 2020 In your examples where you have grouped the display by team name, can you filter out teams in the widget so that I don't need to create a measure for every team or group of teams i would like to show in a widget. Link to comment Share on other sites More sharing options...
Stephen.whittle Posted December 1, 2020 Author Share Posted December 1, 2020 Just to add, I know you can filter on the measure but would like to filter within the settings for the widget. Link to comment Share on other sites More sharing options...
Steven Boardman Posted December 1, 2020 Share Posted December 1, 2020 @Stephen.whittle unfortunately that filter option isn't there. As you say, at the moment the only way to achieve this would be to have different measures, each grouped on specific teams, using the filter in the measure (as you have highlighted yourself). I will ask the question internally as to the feasibility of adding the filter at the widget level, but in the meantime hopefully you can achieve the desired outcome but by having a number of different measures. Link to comment Share on other sites More sharing options...
Stephen.whittle Posted December 1, 2020 Author Share Posted December 1, 2020 Thanks Steve, I am sure others would beenfit from this as we would minimise the amount of measures we need to create. Link to comment Share on other sites More sharing options...
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