BPM Error - Cannot Resolve Tickets - 1805/1838 Update

[Jack_Podmore]

Hi guys, 

@Hornbill Support Team @Victor @James Ainsworth

Sorry to pick you out directly but we have been dealing with this issue for a number of weeks now and cant get to the bottom of it. For some reason since the upgrade to build 1805 we are getting the below error message within our tickets. In terms of BPM a task is is assigned to a ticket which is then resolved which changes the status of the ticket, its at this point the error message is coming up. If I "restart the last step" it seems to then re-process this step without issue. We haven't made any BPM changes and have "re-published" just in case. 

This is taking up a lot of time each day as the only sys admin to restart the last step to clear the issue. Any advice welcome!

We have also got this error on 1 or 2 occasions 

[ArmandoDM]

Hi @Jack_Podmore

the error message in the screenshot occurs when the system try to update an entity with the same values as they currently are.
Its nothing related to the way you configured your BPM process.

I will report this issue for fix. 
Apologies for the inconvenience.

Regards

Armando

 

 

[Jack_Podmore]

@ArmandoDM Thank you for getting back to me so promptly on this - much appreciated. What's the normal lead time on something like this, its been like it for some time now

Thanks again,

Jack

[ArmandoDM]

Hi @Jack_Podmore

the fix will be released with the next SM build, which will be later this week or beginning next one.

Regards

Armando