Jeremy Posted January 31, 2020 Share Posted January 31, 2020 So we are wondering if we can add extra 'sources' when logging requests, there are analysts,chat,phone etc but we have some more that we would like to add so that we can report/chart them. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 3, 2020 Share Posted February 3, 2020 @Jeremy We have implemented this and there was no issue with adding additional values to this field. I think there is a previous forum post we raised for it, so I have look if I can locate it. In our case we have a conditional field in our Progressive Capture which if the request is being logged by an analyst it give them radio set to complete based on a simple list. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 3, 2020 Share Posted February 3, 2020 @Jeremy Previous post as mentioned Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 4, 2020 Share Posted February 4, 2020 You can also use the Hornbill Automation for updating the source. This is a free text field so you can add which ever source that you would like. 1 Link to comment Share on other sites More sharing options...
Jeremy Posted February 10, 2020 Author Share Posted February 10, 2020 @James Ainsworth we have added some in this way via the BPM but then you cannot use your views to extract this data, which is where we fall down. Link to comment Share on other sites More sharing options...
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