HHH Posted January 29, 2020 Share Posted January 29, 2020 The Search Bar searches in the following fields Request ID Summary Description External Reference Number A great enhancement would be to also search in request resolution texts. It's often you have a hunch you have seen the issue before and then had a great resolution text but can't remember it exactly. Being able to search resolutions for keywords would really help in this case. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 29, 2020 Share Posted January 29, 2020 @HHH For some reason I thought this was already the case, so definitely a plus one for use, as you would have to search the timeline to find this which is a lot more resource intensive. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 4, 2020 Share Posted February 4, 2020 Have you tried using the advanced search on the request list? If you are just looking for resolution information, this is a much better way to narrow down your results and be a bit more granular with your search criteria. 1 Link to comment Share on other sites More sharing options...
HHH Posted February 5, 2020 Author Share Posted February 5, 2020 @James Ainsworth The idea was for those "I've seen this before but where?" type of situations. It would then be better to cast a wider net. Also I think it's logical for a free text search to look in both opening and closing statements Link to comment Share on other sites More sharing options...
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