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Posted

The Search Bar searches in the following fields

  • Request ID
  • Summary
  • Description
  • External Reference Number

A great enhancement would be to also search in request resolution texts.
It's often you have a hunch you have seen the issue before and then had a great resolution text but can't remember it exactly. Being able to search resolutions for keywords would really help in this case.



 

  • Like 1
Posted

Have you tried using the advanced search on the request list? If you are just looking for resolution information, this is a much better way to narrow down your results and be a bit more granular with your search criteria.

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  • Thanks 1
Posted

@James Ainsworth

The idea was for those "I've seen this before but where?" type of situations. It would then be better to cast a wider net.
Also I think it's logical for a free text search to look in both opening and closing statements

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