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Customer Portal Timeout - Maximum Value? 1 hour

Martyn Houghton

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We are experiencing an issue with the customer portal on our instance, where if the customer is timed out, when they attempt to log back in it get stuck in a loop requiring them to login. We think this might be down to the use of a domain proxy and the session cookie, which we are attempting to replicate before logging it as a formal support ticket.

In the meantime we have increased our Customer Portal Timeout to 14,400 seconds, aka 4 hours, to alleviate the issue. However it appears that the timeout still occurs at 1 hour rather than 4. Is there a maximum value for the timeout?



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