chrisnutt Posted December 5, 2019 Share Posted December 5, 2019 Hi, I'm trying to find a way to break down a large list of open requests comprised of incidents, Service Requests, Problems etc. It would be really useful to quickly add tags to tickets to help join things together quickly. Meta tags or hash tags type things... Does that functionality exist? I've not been able to find anything. Thanks Chris Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 5, 2019 Share Posted December 5, 2019 @chrisnutt There is no current built in functionality, hence the enhancement request below. The way we looked to get around it was to use one of the custom fields and added a checkbox set to it of labels/tags we would want to use. You can then have this custom field in your request list view and filter on it. Cheers Martyn Link to comment Share on other sites More sharing options...
chrisnutt Posted December 5, 2019 Author Share Posted December 5, 2019 @Martyn Houghton Thanks. We had discussed doing the custom field option, so we will go ahead with that. I will definitely '+1' that enhancement! Chris 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 9, 2019 Share Posted December 9, 2019 Hi Chris, I've added your interest to the change that we have in our backlog. Regards, James 1 Link to comment Share on other sites More sharing options...
HHH Posted February 6, 2020 Share Posted February 6, 2020 +1 this would really be helpful in organizing requests 1 Link to comment Share on other sites More sharing options...
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