Tags on requests

[chrisnutt]

Hi,

I'm trying to find a way to break down a large list of open requests comprised of incidents, Service Requests, Problems etc.

It would be really useful to quickly add tags to tickets to help join things together quickly. Meta tags or hash tags type things...

Does that functionality exist? I've not been able to find anything.

Thanks

Chris

[Martyn Houghton]

@chrisnutt

There is no current built in functionality, hence the enhancement request below. The way we looked to get around it was to use one of the custom fields and added a checkbox set to it of labels/tags we would want to use. You can then have this custom field in your request list view and filter on it.

Cheers

Martyn

 

[chrisnutt]

@Martyn Houghton

Thanks. We had discussed doing the custom field option, so we will go ahead with that.

I will definitely '+1' that enhancement!

Chris

[James Ainsworth]

Hi Chris,

I've added your interest to the change that we have in our backlog.

Regards,

James

[HHH]

+1 this would really be helpful in organizing requests