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Tags on requests


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I'm trying to find a way to break down a large list of open requests comprised of incidents, Service Requests, Problems etc.

It would be really useful to quickly add tags to tickets to help join things together quickly. Meta tags or hash tags type things...

Does that functionality exist? I've not been able to find anything.



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There is no current built in functionality, hence the enhancement request below. The way we looked to get around it was to use one of the custom fields and added a checkbox set to it of labels/tags we would want to use. You can then have this custom field in your request list view and filter on it.




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  • 1 month later...

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