Ann-MarieHolloway Posted December 3, 2019 Share Posted December 3, 2019 Hi Forum Peeps, I have just noticed my Star Rating view in Service Manager is no longer showing the rating. My query is set on ratings greater than 1 for calls resolved between 2 dates and the results provide me with a list of calls that contain star ratings, however the cart simply shows a bar graph with the number of calls, rather than the star rating (see below). The result is 3 calls, all with a rating of 5 stars. Link to comment Share on other sites More sharing options...
ArmandoDM Posted December 3, 2019 Share Posted December 3, 2019 Hi @Ann-MarieHolloway apologies for the inconvenience. I will report this issue to the relevant team for investigation. Regards Armando Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted December 4, 2019 Author Share Posted December 4, 2019 Thank you @ArmandoDM Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 4, 2019 Share Posted December 4, 2019 It looks like the issue has been identified and fixed. The fix should be available in one of the upcoming Service Manager updates. Link to comment Share on other sites More sharing options...
ArmandoDM Posted December 5, 2019 Share Posted December 5, 2019 Hi @Ann-MarieHolloway, as @James Ainsworthmentioned, the fix will be available in the next Service Manager update. Because of the nature of the defect, for the fix to be applied you need to re-create the chart after taking the next update. Regards Armando 1 Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted December 10, 2019 Author Share Posted December 10, 2019 Thank you @ArmandoDM this is great news Link to comment Share on other sites More sharing options...
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