Dan Munns Posted December 2, 2019 Share Posted December 2, 2019 hi, We are suddenly getting the following message when trying to access the instance: All services show as operational on the status page, though on the support page is shows as failed Link to comment Share on other sites More sharing options...
TSheward_SGW Posted December 2, 2019 Share Posted December 2, 2019 +1 Link to comment Share on other sites More sharing options...
TSheward_SGW Posted December 2, 2019 Share Posted December 2, 2019 Back in Link to comment Share on other sites More sharing options...
J_Tamburrini Posted December 2, 2019 Share Posted December 2, 2019 think this is related : As I cant get onto https://success.hornbill.com/hornbill/servicemanager/ ERROR You have been disconnected from the server, would you like to re-authenticate your session? Note by clicking yes you will lose any unsaved changes. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted December 2, 2019 Share Posted December 2, 2019 All, Thanks for the posts. We can inform you that this was due to a disk lock on the underlying database and resolved by clearing the lock. This started around 14:26 All was resolved at 14:34. Kind regards Keith Stevenson Link to comment Share on other sites More sharing options...
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