enhancement raiseNewRequest - Routing Rule/Template to insert To and CC Addresses

[Martyn Houghton]

When using Routing Rules and the Service Manager Templates to create new requests from emails, can the timeline entry be expanded to include the source email address as well as any CC: addresses, as at the moment it only displays either a matched contact or undefined contact.

Undefined

Matched contact

Cheers

Martyn
 

[James Ainsworth]

Hi Martyn,

The issue with the text displaying undefined was fixed in the Service Manager build 1800.  

Can you confirm if having the CC in the timeline entry is still a requirement?

Regards,

James

[James Ainsworth]

Hi Martyn,

The requirement in the post has now been delivered as part of the Service Manager build 1880.

I hope this helps.

Regards,

James