Martyn Houghton Posted November 20, 2019 Share Posted November 20, 2019 When using Routing Rules and the Service Manager Templates to create new requests from emails, can the timeline entry be expanded to include the source email address as well as any CC: addresses, as at the moment it only displays either a matched contact or undefined contact. Undefined Matched contact Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 9, 2020 Share Posted January 9, 2020 Hi Martyn, The issue with the text displaying undefined was fixed in the Service Manager build 1800. Can you confirm if having the CC in the timeline entry is still a requirement? Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 7, 2020 Share Posted April 7, 2020 Hi Martyn, The requirement in the post has now been delivered as part of the Service Manager build 1880. I hope this helps. Regards, James 1 Link to comment Share on other sites More sharing options...
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