Change an email's visibility

[MikaP]

Hi.

My colleague send me an answer from e-mail and visibility was customer.

I logged in as System admin, but I can’t change e-mail’s visibility. Is that option taken off?

Here's a picture from timeline, when I'm login as System admin:

Best Regards,

Mika

[TrevorHarris]

Hi @MikaP

It seems that the Change visibility functionality is currently only available to the owner of the post and not the System Admin, we are working on a fix for this so the system admin will be able to access this feature again.  You colleague who sent the email should still be able to change the visibility, and we hope to be able to restore this feature to the system admin soon, will let you know when its fixed.

Apologies for any inconvenience 

Thanks

Trevor Harris

[MikaP]

Hello @TrevorHarris

Thank you very much!

We'll wait then.

Best Regards,

Mika Pollari

[HHH]

@TrevorHarris
Would it be possible to allow this as a system setting or a role. We have emails coming från Jira and monitoring software which updates tickets automatically and would sometimes need to change visibility for those. Specially Jira which can be quite verbose.

[Martyn Houghton]

@HHH

This might tie in our request to be able to set the visibility on the Routing Rules, if you are inserting the JIRA updates automatically.

Cheers

Martyn

[HHH]

@Martyn Houghton

Absolutely

[TrevorHarris]

@MikaP

Just to let you know you should be able to change Visibility with system admin account again

@HHH

Unfortunately this ability is currently tied to the admin account, I will discuss internal if it would be possible to have a role to allow user to do this

Thanks

Trevor H

[Martyn Houghton]

@TrevorHarris

Can you confirm the what role determines the 'system admin' account, is is the 'Service Desk Admin' or the 'Super User Role'.

Cheers

Martyn

[TrevorHarris]

@Martyn Houghton

It is the Super User Role that is required

Thanks

Trevor H