Lauren Posted August 21, 2019 Share Posted August 21, 2019 Hi, Is there a way to set a business process up so that during say the hours of 0800-1700, it assigns to a certain team and anything logged outside of these hours is logged to another team? Thanks Lauren Link to comment Share on other sites More sharing options...
AlexTumber Posted August 21, 2019 Share Posted August 21, 2019 Hi @Lauren, thanks for your post. I believe you can achieve this with the 'Get Request Information' Hornbill automated task and a decision node: There is a property called 'Time Logged' which gives you the number of seconds in the day since 00:00:00. The following example is looking for calls logged between 9am and 5pm Alex Link to comment Share on other sites More sharing options...
Victor Posted August 21, 2019 Share Posted August 21, 2019 @Lauren expanding on Alex suggestion, either one of these with a decision node: Raised before 08:00 or after 17:00 Raised between 08:00 and 17:00 1 Link to comment Share on other sites More sharing options...
Lauren Posted August 21, 2019 Author Share Posted August 21, 2019 Thanks @AlexTumber and @Victor - I'll have a look into that 1 Link to comment Share on other sites More sharing options...
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