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Assignment dependent on time logged


Lauren
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Hi,

Is there a way to set a business process up so that during say the hours of 0800-1700, it assigns to a certain team and anything logged outside of these hours is logged to another team?

Thanks
Lauren

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Hi @Lauren, thanks for your post.

I believe you can achieve this with the 'Get Request Information' Hornbill automated task and a decision node:

There is a property called 'Time Logged' which gives you the number of seconds in the day since 00:00:00. The following example is looking for calls logged between 9am and 5pm

Alex

 

Screen Shot 2019-08-21 at 13.20.49.png

Screen Shot 2019-08-21 at 13.21.07.png

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