Assignment dependent on time logged

[Lauren]

Hi,

Is there a way to set a business process up so that during say the hours of 0800-1700, it assigns to a certain team and anything logged outside of these hours is logged to another team?

Thanks
Lauren

[AlexTumber]

Hi @Lauren, thanks for your post.

I believe you can achieve this with the 'Get Request Information' Hornbill automated task and a decision node:

There is a property called 'Time Logged' which gives you the number of seconds in the day since 00:00:00. The following example is looking for calls logged between 9am and 5pm

Alex

 

[Victor]

@Lauren expanding on Alex suggestion, either one of these with a decision node:

Raised before 08:00 or after 17:00

Raised between 08:00 and 17:00

 

 

 

[Lauren]

Thanks @AlexTumber and @Victor - I'll have a look into that