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Routing Rule - Email Insertion into timeline to include CC:


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Can the timeline insert made into Service Manager when using the 'raiseNewRequest' and 'updateRequest' include the details of those who where CC'ed into the email, so that the format/display is consistent with the content displayed when sending an email from Service Manager.

This make it easier to spot new where new connections need to be added, without the need to open the linked email.

Cheers

Martyn

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