Martyn Houghton Posted June 20, 2019 Share Posted June 20, 2019 Linked to my earlier post (below), we are looking to implement a BPM process to trigger after feedback has been provided on closed request. In order to branch following feedback has been provided we will need the Get Request Details node extending to include the Feedback (h_rating) field form the primary request table. Our objective would be then to log a follow up customer feedback service request against the service owner when feedback rating is provided and below a certain level. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 25, 2019 Author Share Posted June 25, 2019 If the h_rating field is include in the Get Request Details node, we could still use the suspend node and then check if feedback was provided during the feedback period and then get the workflow to action. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 23, 2019 Author Share Posted July 23, 2019 @James Ainsworth Is there any update on whether the h_rating field can be added to the fields returned in the Get Request Details node? Cheers Martyn Link to comment Share on other sites More sharing options...
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