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Feedback (h_rating) - Get Request Details


Martyn Houghton
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Linked to my earlier post (below), we are looking to implement a BPM process to trigger after feedback has been provided on closed request. In order to branch following feedback has been provided we will need the Get Request Details node extending to include the Feedback (h_rating) field form the primary request table.

Our objective would be then to log a follow up customer feedback service request against the service owner when feedback rating is provided and below a certain level.

Cheers

Martyn

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