enhancement Feedback (h_rating) - Get Request Details

[Martyn Houghton]

Linked to my earlier post (below), we are looking to implement a BPM process to trigger after feedback has been provided on closed request. In order to branch following feedback has been provided we will need the Get Request Details node extending to include the Feedback (h_rating) field form the primary request table.

Our objective would be then to log a follow up customer feedback service request against the service owner when feedback rating is provided and below a certain level.

Cheers

Martyn

[Martyn Houghton]

If the h_rating field is include in the Get Request Details node, we could still use the suspend node and then check if feedback was provided during the feedback period and then get the workflow to action.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

Is there any update on whether the h_rating field can be added to the fields returned in the Get Request Details node?

Cheers

Martyn