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Email notification to change/release requester


Lauren
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Hi,

I'm trying to build an email notification into our change and release business processes, that emails the analyst who raised the change/release once their request has been approved.

I can't find a way to do this, either using the variables (by selecting external email address) or by emailing customer (presumably as it stores the requester in the "Raised By" field rather than "Customer).

Is there a way to achieve this please?

Thanks

Lauren

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@Lauren You could try adding the analyst who raised it (createdBy) as a connection, and then use the email connections node to send the email out.

This does, of course, rely on not adding other users as the same type (impacted/interested) connections unless you want them to get the email as well.

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