substatus Remove reason box

[Aaron Summers]

Hello,

One of my colleague raised this interesting request few days ago. He asking for the reason box when use substatus of the request to be remove, because the substatus should be clear of what it means without need to add reason on it. Also he mentioned that if necessary to add information then he would use comment box instead of reason box for update.

(Please see example below).

I wonder if there is possible to add new ability to turn on or off for each individually of substatus if need to keep reason box.

Thanks,
Aaron

cc: @samwoo

[Martyn Houghton]

@Aaron Summers

We raised this a while back and I believe Hornbill have a story for this but I do not believe it has got to the development queue yet.

Cheers

Martyn

[James Ainsworth]

That's correct, we have a change in our backlog.   @Aaron Summers I'll add you to this change and update this post once it has progressed.

Regards,

James

[James Ainsworth]

As of the Service Manager update build 1727 a new option on the sub-states allows you to enable or disable the 'Reason' box for each individual sub-state.

Here we see the option on the Service specific sub-states.

This can also be configured on Global sub-states

Hope this helps.

Regards,

James