Joyce Posted January 23, 2019 Share Posted January 23, 2019 Hi, I would like to measure, main reason for ticket being on-hold. For that I need to report on onhold Status. Using Sub.status.text field from h_itsm_request I am getting some, not all. I have two questions: 1. If a ticket has been put onHold more than once, will all Onhold sub-status be recorded in the database, if yes, where? 2. When a ticket is put onHold by BPM no sub-status is recorded, how can we fix this? Thanks. Regards, Joyce Link to comment Share on other sites More sharing options...
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