Lauren Posted January 23, 2019 Share Posted January 23, 2019 Hi In Supportworks, we had the ability to make copies of requests. This made it easier when logging multiple requests for one user, as it would copy over customer details as well as the first call note/summary. Is there a similar function in Service Manager? Thanks Lauren Link to comment Share on other sites More sharing options...
Victor Posted January 23, 2019 Share Posted January 23, 2019 2 minutes ago, Lauren said: Is there a similar function in Service Manager? Linked Requests: https://wiki.hornbill.com/index.php/Link_Action_Item Link to comment Share on other sites More sharing options...
Lauren Posted January 23, 2019 Author Share Posted January 23, 2019 Thanks @Victor However this isn't exactly the same as the function in Supportworks. The function in Supportworks didn't take you through the call script again, whereas the "Linked Requests" function in Service Manager does. Lauren Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 23, 2019 Share Posted January 23, 2019 Hi @Lauren To understand the requirement for this I'm would like to know more about the need for raising multiple identical requests for the same customer? What type of request does this cover? After making these copies do the requests need further updating? Link to comment Share on other sites More sharing options...
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