Ann-MarieHolloway Posted November 15, 2018 Share Posted November 15, 2018 Kind of jumping on the bandwagon with this, as I can see people are asking for additional columns. Would it be possible to add a column for Time Spent, to save me opening each call to see how long the analyst took to resolve a call? I have reports that will give me the information on a daily basis, however when I'm quickly looking through my teams workload it would be useful to quickly see how much time was spent. Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 20, 2018 Share Posted November 20, 2018 @Ann-MarieJones thanks for the suggestion. We are looking to make available in the next Service Manager update the ability for each agent to further customise their personal views on the request list and fro the to be able to: * Include and use values held in the custom fields of requests * Set column header values for these custom fields This won't address your requirement however but we are always looking to see how we can make more options available on the request list / views. To provide what you require here, involves a number of small changes to be made. We have created a story for this and as it is scheduled and progressed we will post back here. Steve Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted November 20, 2018 Author Share Posted November 20, 2018 Brilliant, thank you Steven. Link to comment Share on other sites More sharing options...
Patrick Walker Posted November 27, 2018 Share Posted November 27, 2018 This would also be very helpfull for my team! Thank you, Patrick Link to comment Share on other sites More sharing options...
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