Emails not coming through into Mailbox

[SJEaton]

Hi

Users have reported that emails have stopped being received in the HR@ mailbox in Hornbill.  Any ideas why this might have happened?

Sam

[TrevorKillick]

@SJEaton

Our Cloud Team have taken a look and there is an error in the logs suggesting the Username and Password are incorrect.

Kind Regards

Trevor Killick 

[Richard Williams]

Hi Trevor,

Thanks for the feedback.  The gentleman (Stuart Tores-Catmur) who normally looks after the hornbill system is currently on leave.  could you provide some steps to correct the username and password?

regards

[TrevorKillick]

@Richard Williams

There is a wiki page here: https://wiki.hornbill.com/index.php/Shared_Mailboxes

1) In Hornbill Administration go to System -> Email -> Shared Mailboxes

2) Select the shared mailbox with the issue

3) Select Inbound Mail Services tab

4) Click on the pop or imap service and in the dialogue you can change the username and password, there is also a test button that should verify the credentials.

Kind Regards

Trevor Killick

[Richard Williams]

Thanks

much appreciated