SLA is available to the customer?

[Giuseppe Iannacone]

we are setting up the SLA against our services. At the moment we would like the sla for internal metrics and we don't want to share this SLA with the customer, yet. My question is, once we apply an SLA to a service and therefore to a request, the customer will see the SLA?

[Martyn Houghton]

@Giuseppe Iannacone

Currently only the SLA Resolution target can be shown on the portal, but this can be enabled/disable as per @Bob Dickinson first reply on the post below, referencing the setting guest.com.hornbill.servicemanager.showResolveByDate.

 

Cheers

Martyn

[Giuseppe Iannacone]

@Martyn Houghton thank you very much! I appreciate your collaboration.