Darren Rose Posted July 11, 2018 Share Posted July 11, 2018 Hi When an Incident or SR is added to the board, can the card also display the summary? At the moment it's just the reference number, and having the summary visible would make visual management much easier thanks Link to comment Share on other sites More sharing options...
Lyonel Posted July 11, 2018 Share Posted July 11, 2018 +1 Link to comment Share on other sites More sharing options...
TrevorHarris Posted July 12, 2018 Share Posted July 12, 2018 Hi, I've checked with the team that did the integration and the Summary should be displayed on the cards underneath the title, can I ask if the cards are being added through the interface or via BPM? Thanks Trevor Link to comment Share on other sites More sharing options...
Darren Rose Posted July 12, 2018 Author Share Posted July 12, 2018 Hi @trevorharris they're being added through the interface and this is how it displays Link to comment Share on other sites More sharing options...
Ryan Posted July 12, 2018 Share Posted July 12, 2018 Hi @Darren Rose It all appears to be working for me. Does the user accessing the Board have Service Manager rights? Ryan Link to comment Share on other sites More sharing options...
Darren Rose Posted July 12, 2018 Author Share Posted July 12, 2018 Hi @RyanIt's how I see it, and I created the board and have full board manager rights Link to comment Share on other sites More sharing options...
Ryan Posted July 12, 2018 Share Posted July 12, 2018 @Darren Rose last question before I am stumped. When you added the request to the board, did it already have a summary? Or was the summary edited/set after adding the request to the board? Link to comment Share on other sites More sharing options...
Darren Rose Posted July 12, 2018 Author Share Posted July 12, 2018 @Ryan that's ok. It did have a summary at point of logging. What I've just tested is that if I add a ticket to a board from the ticket interface, it displays the summary. However, if I add it to the board when I'm logging it (as in the screenshot), then it doesn't. Link to comment Share on other sites More sharing options...
Darren Rose Posted July 12, 2018 Author Share Posted July 12, 2018 @Paul Alexander are our summaries added after the ticket has been logged, so therefore adding to the board at this point is before the summary is populated?? Make sense?? Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted July 12, 2018 Share Posted July 12, 2018 @Darren Rose - no, these particular tickets have the summary and description taken at the point of logging. There's nothing in the BPM to update or change them....so adding to the boards at the point of logging SHOULD have all the info already. Link to comment Share on other sites More sharing options...
Ryan Posted July 12, 2018 Share Posted July 12, 2018 If the request had a summary, then it should have been displayed in the confirmation, but that is missing from your confirmation @Darren Rose So this would explain why it has no summary on the card in the Board. In a build planned for later this month, the content of the card will display the current Summary of the request, rather than the value at the time the card was added. Ryan 1 Link to comment Share on other sites More sharing options...
Darren Rose Posted July 12, 2018 Author Share Posted July 12, 2018 That's great, thanks @Ryan Link to comment Share on other sites More sharing options...
Ryan Posted July 12, 2018 Share Posted July 12, 2018 Looks like there is an issue where the summary is missing if it is populated via a question form instead of the request details form in progressive capture. Hopefully this will get fixed as well. Ryan 1 Link to comment Share on other sites More sharing options...
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