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View - add Ticket summary


Darren Rose
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Hi

When an Incident or SR is added to the board, can the card also display the summary? At the moment it's just the reference number, and having the summary visible would make visual management much easier

 

thanks 

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@Ryan that's ok. It did have a summary at point of logging. What I've just tested is that if I add a ticket to a board from the ticket interface, it displays the summary. However, if I add it to the board when I'm logging it (as in the screenshot), then it doesn't. 

image.png.d15ad4caf4f2b6d4bac676228f161676.png

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If the request had a summary, then it should have been displayed in the confirmation, but that is missing from your confirmation @Darren Rose

summaryfromlog.png

So this would explain why it has no summary on the card in the Board.

In a build planned for later this month, the content of the card will display the current Summary of the request, rather than the value at the time the card was added.

Ryan

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Looks like there is an issue where the summary is missing if it is populated via a question form instead of the request details form in progressive capture.

Hopefully this will get fixed as well.

Ryan

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