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Posted

My mistake - what seems to happen is that the error appears whenever I access a new call for the first time or two, then it disappears. Bit anooying!

Posted

Hi @derekgreen

There was a platform update just released (Hornbill ESP Build Number: 2913).  This update will be automatically applied to your instance.  It is possible that a correction made in this update might also help with your reported issue.  From your Profile menu in the top right of Hornbill, you can access the About information which will show you the current platform build.  Please let us know if you are still experiencing this after 2913 or greater is listed here.   

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Regards,

James

Posted

Hi James - thanks for the above. New issue this morning is that no one can access the service portal. ADFS is running ok, and we haven't changed any settings here.

Wonder if you can advise?

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  • Victor changed the title to Error following update
Posted

Hi @derekgreen

My first thoughts would be to look at changes to your network environment.  If the configuration in Hornbill has not changed, and it can no longer connect with ADFS, it is possible that something has changed in your environment.

Please post back if a solution is found or if this is still occurring. 

Regards,

James



 

Posted

It's not a soon to be expiring adfs certificate is it? If it's swapped from the primary to the secondary, the new certificate number may need manually updating in ServiceManager.

Just a thought.

  • 3 weeks later...

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