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Setting to add attachments from email to request on update


Lyonel
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Hi again,

Is there a setting we can use to decide how the system should behave when dealing with email attachments received? I use the automation to automatically update requests when an email is received (and the request reference is in the title). But at the moment no attachment is added to the request and analysts have to go back to the original email...

Having a switch in the settings would be quite handy :) If it does not exist, could we have one?

Thanks!

 

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