SJEaton Posted December 4, 2017 Share Posted December 4, 2017 Hi We send our customers auto emails when a request is resolved which includes a link to the request so they can view the timeline and response/resolution given if they wish. One of our customers has reported that when clicking this link they get the message “You do not have permission to view this request” (request is SR00007197 and the status is closed) Not really sure how to go about looking into what's happening in this instance? Why might a customer not be able to view a request? Sam Link to comment Share on other sites More sharing options...
nasimg Posted December 4, 2017 Share Posted December 4, 2017 Hi @SJEaton We've seen this happen when the service isn't visible on the portal, or if they were not the customer of the ticket (someone forwarded them the link). Nasim Link to comment Share on other sites More sharing options...
SJEaton Posted December 4, 2017 Author Share Posted December 4, 2017 Hi Nasim, thanks. Neither of these things are the issue here though I'm afraid. Sam Link to comment Share on other sites More sharing options...
Victor Posted December 4, 2017 Share Posted December 4, 2017 @SJEaton 3 hours ago, SJEaton said: Neither of these things are the issue here though I'm afraid. Mmmm... not from what I can see... I have sent you a PM Link to comment Share on other sites More sharing options...
SJEaton Posted December 4, 2017 Author Share Posted December 4, 2017 Thanks Victor, I had forgotten about how we published this service! Oops Sam 1 Link to comment Share on other sites More sharing options...
.thumb.jpg.d5d3a83b710c9f83c4e4e8cccaba3f81.jpg)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now