SQL Contact Importer - Portal Account Password

[Martyn Houghton]

When loading bulk contacts you can specify the logon_id, but you cannot specify a contact's password or indicate if their guest portal account should be created and whether it should be Approved or Suspended.

https://wiki.hornbill.com/index.php/SQL_Contact_Import

Can the tool be extended to include these facilities, so it will make migrating customers from previous systems more seamless.

Cheers

Martyn

[HHH]

+1 for this, it's a serious issue for us with over 1500 external customers

[Martyn Houghton]

@TrevorKillick

Is there any update on extending the contact importer to allow setting portal password and portal account setup.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth, @Steven Boardman

Can you advise if there are any plans for update/extend the Contact Importer, as it is quite important for those of us who are looking to bring on different Service Desks into a common instance and do not have the access to the initial Hornbill Switch On service to do it for us?

Cheers

Martyn

[Martyn Houghton]

Trying to get this to work as much as I can, it does seem that by using the    "AttachCustomerPortal": true, the account will be set to allow CustomerPortal access, using the login id you have populated in the upload. 

Users would then be able to use the Forgotten Password routine to reset their password, but at least you do not have to manually setup guest portal accounts for all the contact you are importing.

Cheers

Martyn