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Team assignment emails


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Hi everyone,

I've been asked by our Head of IT to turn on email notifications to Teams when a request is assigned to that team. The reason being, quite a few of our teams are rarely in the tool.

I found the thread below after attempting this through a BusPro and turned on the guest.app.requests.notification.notificationType.assignmentTeam setting, using "both" as per the attached. However, it doesn't seem to work. Other emails are working fine. Is there something else that needs enabling?





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Hi James,

Yes, I confirm that the requests in question don't have an owner, just a team. They don't generate the email.

As an example, almost all requests raised via the portal assign themselves to the Service Desk team, of which I am a member, but don't get an owner. We have been doing UAT testing recently and many calls are being logged through the portal and end up at the Service Desk without an owner. I haven't seen any emails.

I enabled this setting about 1 and a half to 2 weeks ago



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