chrisnutt Posted August 15, 2017 Share Posted August 15, 2017 Hi everyone, I've been asked by our Head of IT to turn on email notifications to Teams when a request is assigned to that team. The reason being, quite a few of our teams are rarely in the tool. I found the thread below after attempting this through a BusPro and turned on the guest.app.requests.notification.notificationType.assignmentTeam setting, using "both" as per the attached. However, it doesn't seem to work. Other emails are working fine. Is there something else that needs enabling? Thanks Chris Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 15, 2017 Share Posted August 15, 2017 Hi Chris, The team assignment email will only be sent if a request has been assigned to a team but not an owner. If an owner is assigned, only the owner will receive the email. Can you confirm if these requests are only assigned to a team and not an owner? Many thanks, James Link to comment Share on other sites More sharing options...
chrisnutt Posted August 16, 2017 Author Share Posted August 16, 2017 Hi James, Yes, I confirm that the requests in question don't have an owner, just a team. They don't generate the email. As an example, almost all requests raised via the portal assign themselves to the Service Desk team, of which I am a member, but don't get an owner. We have been doing UAT testing recently and many calls are being logged through the portal and end up at the Service Desk without an owner. I haven't seen any emails. I enabled this setting about 1 and a half to 2 weeks ago Chris Link to comment Share on other sites More sharing options...
Victor Posted August 16, 2017 Share Posted August 16, 2017 @chrisnutt do you have a (recent) request reference where the issue occurred? I can use this info to track the code execution in the logs and see what happened when notification supposedly run... Link to comment Share on other sites More sharing options...
chrisnutt Posted August 16, 2017 Author Share Posted August 16, 2017 @Victor yes. I did one before replying above to make sure it was still happening. Ref: IN00000852 Thanks Link to comment Share on other sites More sharing options...
Victor Posted August 17, 2017 Share Posted August 17, 2017 @chrisnutt haven't forgotten about this, still looking into it, I'll post an update bit later on... Link to comment Share on other sites More sharing options...
Victor Posted August 17, 2017 Share Posted August 17, 2017 @chrisnutt you would need to set the notification mailbox too... this application setting: Link to comment Share on other sites More sharing options...
chrisnutt Posted August 18, 2017 Author Share Posted August 18, 2017 ah, I see! So simple when you know how! It seems to have worked. I can see emails in the sent items now. Chris Link to comment Share on other sites More sharing options...
Victor Posted August 18, 2017 Share Posted August 18, 2017 Yay! Happy days! ... and It's Friday!!! Link to comment Share on other sites More sharing options...
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