Steve Giller Posted August 15, 2017 Share Posted August 15, 2017 We have just uncovered a difference between logging and updating calls regarding assets. When logging a call, you can link a large number of assets, which is great for the one we were doing (vandalism ) but with a similar call that was already logged with a single asset we could only add one more, then it refused to even search for additional assets. Is there a reason for this difference in behaviour, or is it an oversight? Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 15, 2017 Share Posted August 15, 2017 Hi Steve, Not entirely sure I follow. I can search and link multiple Assets to an existing Request? Link to comment Share on other sites More sharing options...
Steve Giller Posted August 15, 2017 Author Share Posted August 15, 2017 I could link two assets - after that the Find Asset box was just a blank text-box, no "Search for assets" hint, and typing into it did not bring up a list of assets to link. See attachments of a "normal" call with one linked asset, and the newly-logged call with 18. Link to comment Share on other sites More sharing options...
ArmandoDM Posted August 15, 2017 Share Posted August 15, 2017 Hi @DeadMeatGF the asset search does not return assets already linked. If you already linked 18 assets found with "23223", can you confirm there are still unlinked assets matching the same criteria "23223" ? Regards, Armando Link to comment Share on other sites More sharing options...
Steve Giller Posted August 15, 2017 Author Share Posted August 15, 2017 That was just a demo number because I know that finds about 8 assets and is not linked to either call - the problem call is a mixture of assets, most in the range of 18810-18821 and a couple well outside of that range. Link to comment Share on other sites More sharing options...
Steve Giller Posted August 15, 2017 Author Share Posted August 15, 2017 Just noticed another oddity - the list of Customer's Assets are all there, and it appears I can link those, but the Site/Company/All Assets options do not let me search/link further assets. Link to comment Share on other sites More sharing options...
ArmandoDM Posted August 15, 2017 Share Posted August 15, 2017 Hi @DeadMeatGF I could replicate the issue and I reported it to the dev team. The problem will be fixed as soon as possible. Regards Armando Link to comment Share on other sites More sharing options...
Steve Giller Posted August 15, 2017 Author Share Posted August 15, 2017 Thanks @ArmandoDM Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 15, 2017 Share Posted August 15, 2017 @DeadMeatGF This is now fixed and will be considered for the next Service Manager update. We estimate the next update to be available in the week commencing 28th August. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Steve Giller Posted August 15, 2017 Author Share Posted August 15, 2017 Excellent, thanks for everyone's help and (as always) rapid response. Link to comment Share on other sites More sharing options...
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