David_Wilson Posted August 14, 2017 Share Posted August 14, 2017 Hi, We have business process that we want to send an email based on the priority of the incident, if it's a P1 then email XYZ@123.com, however I cant seem to be able to get the decision to recognise the fact that a P1 has been selected? I've attached a screen shot of the BPM. Hopefully its something obvious but any help would be appreciated. BPM - Email P1.docx Link to comment Share on other sites More sharing options...
Victor Posted August 14, 2017 Share Posted August 14, 2017 @David Wilson I assume you tried this on a tests request...can you tell me the reference for it, I'll have a look and see if I can spot anything obvious... Link to comment Share on other sites More sharing options...
David_Wilson Posted August 14, 2017 Author Share Posted August 14, 2017 Last test was IN00000098 Thanks Link to comment Share on other sites More sharing options...
David_Wilson Posted August 15, 2017 Author Share Posted August 15, 2017 Hi Victor, Did you get a chance to look at this? Link to comment Share on other sites More sharing options...
Victor Posted August 15, 2017 Share Posted August 15, 2017 @David Wilson actually I did, apologies got carried away with work and forgot to reply ... I don't see any fault in the BP and on IN00000098 , I can see the email notification was sent as configured in the BP (as per the last timeline entry)... Link to comment Share on other sites More sharing options...
David_Wilson Posted August 15, 2017 Author Share Posted August 15, 2017 Thanks Victor, The 1st automated task in the BP works ok and the initial customer receives the notification of the request being logged, however following the decision node the second email to the manually specified address doesn't send. I even added a second automated task to the to the "no match" branch but that also fails to send an email? Link to comment Share on other sites More sharing options...
Victor Posted August 15, 2017 Share Posted August 15, 2017 @David Wilson you're right, sorry, got confused as P1 email also uses "New Request Confirmation" template so I thought is that one... right, so, more thorough look and it seems the BP is actually in suspend state at second node, "Wait for Incident Owner"... if you assign an owner on IN00000098 (which currently doesn't have an owner), does the BP progress to the second email? Link to comment Share on other sites More sharing options...
David_Wilson Posted August 15, 2017 Author Share Posted August 15, 2017 Sorted! cheers Victor Link to comment Share on other sites More sharing options...
Victor Posted August 15, 2017 Share Posted August 15, 2017 More happy days! Link to comment Share on other sites More sharing options...
colind Posted August 22, 2017 Share Posted August 22, 2017 Hi I'm attempting to do the same type of process . However, when I attempt to use a Decision Mode, I do not get the Flowcodes>Priority Do I need to set this up Thanks Link to comment Share on other sites More sharing options...
Victor Posted August 22, 2017 Share Posted August 22, 2017 @colind did you click on the ∑ sign to open the variable picker menu? When you click on it, this menu should open, where you can select the variable for the desired node/flowcode (e.g. Get Request Details) Link to comment Share on other sites More sharing options...
colind Posted August 22, 2017 Share Posted August 22, 2017 Many Thanks Victor Simple when you know how Cheers Link to comment Share on other sites More sharing options...
Victor Posted August 22, 2017 Share Posted August 22, 2017 Even more happy days! Link to comment Share on other sites More sharing options...
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