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Hi Trevor I assume we can reset the password for the Admin user ? Cheers

Hi We have just starting to install Hornbill Board Manager From Application>Add More Apps , Update Build 148. However when we attempt to assign Board User Role to a User we get the message Error "no rights on application com.hornbill.boardmanager Any help appreciated Thanks

Many Thanks Trevor Using Admin account worked perfectly Many Thanks

Hi Trevor Still the same message Cheers

Hi Still having problems. The latest build number we are attempting to update to is 311 not 316. not sure if that's an issue Error - Unable to get application context@ com.hornbill.docmanager is the error message Cheers

Hi We are having the same problems The Role has disappeared and it we attempt to update we get the following message

Hi Victor Many Thanks, the users affected can now log-in. Is this a historical issue, or just affected users on latest release. I cant believe the 2 users in question were allocated the role yesterday Thanks

Hi This morning 2 of our team are unable to log-in to Hornbill with the following error message : Any advice greatly appreciated Many Thanks

Thanks....removed the / and it works fine Cheers

Hi On our e mail template we are using the link https://service.hornbill.com/<insertinstancehere>/servicemanager/request/view/{{.H_pk_reference}}/ which brings back the link https://service.hornbill.com/<insertinstancehere>/servicemanager/request/view/IN00010296/ When we click on the Link it opens up the Portal, but does not go into the individual call and the The URL reverts back to : https://service.hornbill.com/<insertinstancehere>/servicemanager/ Is there an additional step which we have not followed Many Thanks

Thank you very much. Works perfectly Cheers

Hi I'm attempting to create a Business Process, which will make different decisions based on the Profile Request entered. However the process is ignoring the decision and always follows the no match route Any advice greatly appreciated Cheers

Hi I have created a simple widget giving number of calls raised per month Is there an option so that the Axis starts at 0 and not 350. At present it looks like hardly any calls were raised in Feb and Apr Cheers

Thank You Ehsan Republished and it works fine Cheers

Thanks Victor Republished and working Cheers

Hi Eshan Error still occurs. Looking at the error message in greater detail it states "User stevew does not exist". He was an approver, but has recently been taken off, and is now only a basic user Cheers

Many Thanks Victor Simple when you know how Cheers

Hi I'm attempting to do the same type of process . However, when I attempt to use a Decision Mode, I do not get the Flowcodes>Priority Do I need to set this up Thanks

HI all. Our change request BPM is throwing the error attached when selecting that a Change Board is required, the process was fine until now. Any ideas? Many Thanks

Hi Nadeem Apologies for the delay. Have set up an External address but it is still going to the original e mail destination Cheers

Hi When a Change Request is raised, currently an e-mail notification is send to our Change Manager : Type - E Mail Notification Task - E Mail Request Owner. Is it possible to send this E Mail to a number of Internal E Mail Addresses. ( i.e. all member of the IT Department ) Many Thanks

Hi I have created a fairly basic report. The report lists all calls raised for certain departments, grouped by the field "Within Resolve Time" This report is then represented by a Bar Chart The issue we have is that the Legend returns the characters 0 and 1 Is there a way were we can amend to say : 0 = SLA Breached 1 = Within SLA Otherwise the Report looks a bit unprofessional Many Thanks all-incidents-raised-finance-and-business-services-in-quarter.html

Many Thanks Nadeem That works perfectly Cheers

Hi We are now on Version 2.37.0 All of a sudden the escalation e-mails are not being processed when calls are approaching breach, and calls are not being updated onto our Breaching Board, Is there a feature in the latest version that we need to update??.... I have not changed any of the parameters in the Service Level Escalation Actions Many Thanks